When we both know the rules it’s easier to communicate.


dental services in NE Calgary

Dental Office Policies

Making things clear

We, at Eastport Dental believe that clarity is the key to a good and respectful relationship. In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our office policies.

Please feel free to call us with any questions you may have.

Due to the Canadian Personal Privacy Act , we are unable to access sufficient information from your insurance company regarding your dental plan.

It is your responsibility to know the details involved in your plan such as annual maximums, frequencies, and any other limitations.

We extend the courtesy to bill your insurance directly.

However, to avoid any patient portion discrepancies please be fully aware of the particulars of your plan so you can utilize your benefits to the maximum.

The patient portion that is not covered by your insurance is expected to be paid on the day of service.

Please understand that it is your responsibility to keep track of your appointments and we do everything we can to remind you of them. As a courtesy, we call you a week before your appointment to remind you and confirm it.

Due to a continuous high demand in prime appointment times, we require a minimum of 2 business days noticeshould you require to reschedule your appointment.

This is valuable time that the Doctor has reserved for you.

If insufficient notice is given a $50.00 fee per hour of appointment will be charged to you.

Our desire is for you to have a pleasant experience in our office.

We strive to serve you to the best of our ability in helping you attain maximum dental health.

If you would be kind enough to leave us feedback after your appointment we have created an online web feedback form that is entirely voluntary and confidential.

Please take a minute and let us know how your experience was.

If you have questions about any of these policies, please do not hesitate to call us at 403-272-7488 or email us at [email protected]