Eastport Dental Centre - About Eastport Dental

Eastport Dental Centre prides itself that it has been in practice now for over 30 years at the same location.

Our greatest satisfaction comes from the fact that many of our existing clients started out with as us as children (and as they have grown up it still pleases us that even after moving to all 4 corners of the city and surrounding areas) that they still prefer to make the trip to our Memorial & 52 St. N.E. location to visit us and to let us take care of their dental needs! In fact many of these same patients are now bringing their own children to us. We feel this kind of patient loyalty speaks volumes as to the quality of work that we perform and the friendly energetic staff that we have.

The team at Eastport Dental - it is about providing excellent customer service to each and every one of our patients - every time you visit. When you are at our office our goal is to treat you like family because to us we all feel like a large extended family. And with your family, wouldn't your goal be the same as ours - to help everyone reach their optimal oral health! A such we encourage you to leave us feedback after every visit and tell us how we are doing!

So how do we achieve this goal? Besides using the latest techniques and technology that digital dentistry has to offer. We are able to provide a full range of general dental and cosmetic services to everyone.

Financial - It is important to us to provide our services at the most reasonable cost possible. So if you have special financial needs and require dental treatment, we will work with you to help you get that dental treatment.

At Eastport Dental we look forward to continuing our tradition of excellent service for the next 30 years and are looking forward to helping you take care of all your family's dental needs.

Eastport Dental - Your Health & Safety

We are proud of our sterilization and infection control procedures and we take them very seriously. At Eastport Dental your health and safety are important to us.

Many of our patients ask us questions about our sterilization procedures. Considering the ever-increasing number of contagious diseases in the news today, this is an understandable concern. You can rest assured that your health and safety are one of our primary concerns. The guidelines for sterilization and infection control in dentistry are called "Universal Precautions". We follow these guidelines for every one of our patients. The following are some of the methods we employ to assure your safety:

1. Autoclave (pressurized steam): All dental instruments are sterilized in a high-pressure steam autoclave. We also sterilize all hand pieces (drills) and burs (drill bits) after each use. This process is the standard of care. Our new computerized autoclave informs us in the event of an incomplete sterilization cycle. As an added assurance we also employ an outside testing agency to ensure that our autoclave is producing sterile instruments.
2. Chemical Sterilization: Many of the items we use (plastics) are unable to tolerate the heat produced by steam sterilization. These items are sterilized in chemical solutions, which destroy both bacteria and viruses.
3. Surface Decontamination: All surfaces including countertops, dental chairs, stools, light handles, and control buttons are disinfected with chemical solutions. These solutions are formulated to eliminate infectious bacteria and viruses that could otherwise proliferate on these surfaces.
4. Disposable Items: Many of the items we use today are discarded after a single use. These items include saliva ejectors, high speed suction tips, drinking cups, rubber cleaning cups, patient bibs, tray covers, sterilization bags, mixing pads, mixing tips, anesthetic carpules, and needle tips. Gloves and masks are also discarded after each use.

If you have any questions about any of our health and safety procedures,
please do not hesitate to ask us at your next visit!

Eastport Dental - Insurance & Finances

The staff at Eastport Dental Centre is pleased that you have insurance benefits to help with the cost of your dental care. We would like to help you obtain the maximum use of these benefits so please contact us at (403) 272-7488 to discuss your dental needs and to help you determine your insurance benefits coverage.

Payment is expected at the day of service. We offer several payment options for your convenience:

• Cash 
• Credit Card: Visa, MasterCard
• Interact Direct Payment

We file most insurance claims for you and reimbursement will be assigned to the office. Please bring your insurance information with you. We will work with you to ensure that you receive the maximum benefits to which you are entitled. Remember, dental insurance is intended to cover some, but not all of the cost of your dental care, reimbursement amounts are not, and never have been, a guideline for quality care.

Frequently Asked Questions

Q) Do you accept my Insurance? How much will they pay?

A) We currently accept all private care insurance plans as well as Indian Affairs and Alberta Dental Service Corporation (Social Services and AISH) (plans that do not require you to select a dentist from a list or require our office to accept a reduced fee for services). This means that we work with literally thousands of companies. Although we can maintain computerized histories of payment by a given company, the benefits do change; therefore it is impossible to give you a guaranteed quote at the time of service. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE. If you would like to know your exact insurance benefit, we will be happy to file a "pre-treatment estimation" with your insurance company prior to treatment. This does delay treatment but will give you the exact out of pocket figures you may require.

Q) I thought I paid my portion but I got a bill, Why?

A) We base the patient portion of your bill on our most current data but there are many factors that can affect this estimate. There may be a deductible (individual or family) or you may have received treatment in another office prior to joining the Eastport Dental Family which is not calculated into our database. Sometimes you may need to see a specialist for care, which also uses your annual benefit. Insurance companies do not (and cannot in most cases) notify us of changes to your benefits, THEY ONLY NOTIFY YOU. If these situations apply to you, please let us know when we estimate your treatment plans so we may adjust accordingly.

Q) Insurance didn't pay for my treatment, now what?

A) We bill your insurance as a courtesy. If insurance does not pay within 60 days, Eastport Dental Centre reserves the right to request payment in full for services from you and let you collect the insurance funds that are due to you. This is rare, but it is important that you recognize that the insurance you have is a legal contract between YOU and YOUR insurance company. Our office is not, and cannot be a part of the legal contract, ultimately, you are responsible for all charges incurred in our office.

Q) What are my Financial Payment Options?

A) Eastport Dental Centre does request payment in full for your portion at the time of service. We accept MasterCard, Visa and Interac (Debit).

Q) My family is in financial need. What can you do to help us?

A) Since every families (and individual) situation is unique, we feel that it is best to contact us directly and inform us of your concerns. We will do our best to help out and are always willing to accept pre payments that will help you build up a credit so you can get work done in a timely manner without incurring any additional charges.

Eastport Dental - Office Policies

We, at Eastport Dental believe that clarity is the key to a good and respectful relationship. In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us with any questions you may have.

Due to the Canadian Personal Privacy Act, we are unable to access any sufficient information from your insurance company regarding your dental plan. It is your responsibility to know the details involved in your plan such as annual maximums, frequencies, and any other limitations. We extend the courtesy to bill your insurance directly, however, to avoid any patient portion discrepancies please be fully aware of the particulars of your plan so you can utilize your benefits to the maximum. The patient portion what is not covered by your insurance is expected to be paid on the day of service. 

Please understand that it is your responsibility to keep track of your appointments and we do everything we can to remind you of them in adequate time for you to make arrangements or changes for that appointment. And as a courtesy, we call you a week before your appointment to remind and confirm your appointment. Unfortunately, that is all we are able to do in order to remind you of upcoming appointments, after that it is up to you to remember.

Due to a continuous high demand in prime appointment times, we require a minimum of 48 hours notice per appointment should you require to reschedule your appointment. This is valuable time that the Doctor has reserved for you. In the case that insufficient notice is given a $50.00 fee per hour of appointment will be charged to you.

Our desire is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain maximum dental health.

If you would be kind enough to leave us feedback after your appointment we have created an online web feedback form that is entirely voluntary and confidential. Please take a minute and let us know how your experience was.

If you have any questions about any of these policies, please do not hesitate to call us at 403.272.7488 or email us at info@eastportdental.com.